Blyford Residential Home

What life is like for people using this service:

People who live at Blyford Residential Home have their needs met by sufficient numbers of suitably trained staff. Staff were kind and caring towards people and knew them as individuals. The environment was comfortable and safe. The service had been recently redecorated and people had input into how their home looked. People were supported to remain engaged and had appropriate access to meaningful activity. People were offered a choice of good quality, nutritional meals. The service managed the risk of people becoming malnourished or dehydrated and protected them from harm. People received the support they required at the end of their life. Care plans were personalised and contained sufficient information about people for staff to refer to. Staff knew people well. Healthcare professionals from external organisations made positive comments about the care people received and the management of the service. The registered manager and deputy manager were open, honest, transparent and learned lessons when things went wrong. Prompt and robust action was taken to address shortfalls. Robust quality assurance systems were in place to identify areas for service development and improvement. Significant work had been undertaken to address shortfalls identified at our last inspection. The service worked well with other organisations to ensure people had joined up care. People were supported to have input from external healthcare professionals. People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People's views were acted upon.

See more information in Detailed Findings below.