Chocolate Works Care Village
- Care home
- 102 beds
- Nursing care
- Dementia care
- Registered since 2024
- Central York, York, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
Rated Good in July 2026 under the previous provider, WT UK Opco 4 Limited.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 months
since the latest rating was published.
25 of 32
rated care homes in York are rated Good, like this one.
Chocolate Works Care Village: inspection record
Rated Good in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- O Connaught Court Outstanding, 0.5 miles away
- RI Broadway Lodge Residential Home Requires improvement, 0.6 miles away
- RI Harlington House Requires improvement, 0.6 miles away
- G Lifestyles Good, 0.7 miles away
- G Fulford Nursing Home Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 July 2026 (assessment visit 30 June 2026). Quoted under the Open Government Licence.
Assessment dates: 2 June to 18 June 2026.
The Chocolate Works Care Village is a care home with nursing which can support up to 102 people. 77 people were living there at the time of the assessment. The premises is within a converted listed building that had a central communal hub for social interaction and activities. The Chocolate Works Care Village is run by two providers: WT UK Opco 4 Limited and Care UK Care Services Limited. Both provider's are responsible for the running and safety of the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
Care planning was person-centred, with good involvement from people and their relatives, and outcomes were consistently positive, supported by effective partnership working with external professionals.
Leaders had created an open and positive culture with a focus on learning and continuous improvement, supported by governance systems and regular oversight. However, some areas required improvement. People, staff and visiting professionals raised concerns about staffing levels, which impacted call bell response times and people’s experience of timely support. Some inconsistencies were identified in practice, including fire safety compliance, medicine management documentation, and oversight of Deprivation of Liberty Safeguards, although leaders responded promptly to address these issues. Overall, while the service demonstrated strong leadership, a compassionate culture and a commitment to person-centred care, further work was needed to ensure sufficient staffing and to fully embed consistent practice across the service.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Samantha Jacob
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care UK Care Services LimitedBrand: Care UK
- Ownership type
- Organisation
- Companies House number
- 02571516 (opens Companies House)
- Previous provider
-
- WT UK Opco 4 Limitedregistered
Care UK Care Services Limited runs 226 services in England, 14 of them in Yorkshire and the Humber. 59 are rated Good or Outstanding, 8 are rated Requires improvement or Inadequate and 159 have no rating yet.
Other services run by Care UK Care Services Limited
- O Collingwood Court Outstanding. Care home, North Tyneside, North East
- O Cuttlebrook Hall Outstanding. Care home, Oxfordshire, South East
- O Halecroft Grange Outstanding. Care home, Trafford, North West
- O Priors House Outstanding. Care home with nursing, Warwickshire, West Midlands
Getting help from City of York Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at City of York Council
- Ask for a care needs assessment
- Phone: 01904 555111, Monday to Friday, 8.30am to 5pm (not bank holidays)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Chocolate Works Care Village provide nursing care?
- Yes. The Care Quality Commission lists Chocolate Works Care Village as a care home with nursing.
- How many beds does Chocolate Works Care Village have?
- The Care Quality Commission's register lists 102 beds at Chocolate Works Care Village.
- When was Chocolate Works Care Village last inspected?
- The Care Quality Commission's latest rating for Chocolate Works Care Village was published on 24 July 2026.
- Who runs Chocolate Works Care Village?
- Chocolate Works Care Village is run by Care UK Care Services Limited. It runs 226 services in England, 14 of them in Yorkshire and the Humber.
- What is Chocolate Works Care Village's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 July 2026.
Contact
- Phone
- 01904 208008
- Address
- The Chocolate Works, Bishopthorpe Road, York, YO23 1DE Map (opens Google Maps)
Compare nearby
- O Connaught Court Outstanding, 0.5 miles away
- RI Broadway Lodge Residential Home Requires improvement, 0.6 miles away
- RI Harlington House Requires improvement, 0.6 miles away
- G Lifestyles Good, 0.7 miles away
- G Fulford Nursing Home Good, 0.7 miles away