Lifestyles

Right Support People achieved their goals and positive outcomes through accessing a wide variety of opportunities and activities with the support of dedicated staff.

People's independence was promoted as staff encouraged choice, control and inclusion in the local community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and regularly maintained. Staff wore personal protective equipment (PPE) appropriately which helped to protect people from the risk of infection.

Right Care Staff maintained professional boundaries and kept people safe, as they understood how to protect people from harm and abuse.

People were protected by the provider's recruitment processes as appropriate checks were completed; ensuring staff were suitable to work with people who used the service.

Risks to people's safety and wellbeing were well managed by staff and clearly recorded in people's care plans. People's independence was promoted through appropriate support for people to take positive risks. People took part in a wide range of activities and interests in the local community.

Right culture The service was well-led and the registered manager promoted a positive culture and effective working relationships within the team and with relevant professionals which helped people to achieve good outcomes.

The registered manager valued their staff and supported them to maintain their wellbeing which meant they were more able to support people.