Woodleigh

Woodleigh offered spacious communal, lounge and garden areas. We identified some internal and external areas of improvement that were required. The registered managers were responsive and put measures in place to assess and monitor the home and its grounds.

People received support that was tailored around their support needs and areas of risk were regularly reviewed and monitored. Risk assessments helped to identify specific areas of support that people required.

Staff demonstrated their understanding of safeguarding and whistleblowing procedures. We saw up to date policies and procedure in place and people were protected from avoidable harm and abuse.

Safe medication administration processes were in place. People received support with their medication by staff who had been appropriately trained and regularly had their competency levels checked.

Staff received regular supervision and were supported daily by the registered managers. The registered managers maintained a good level of oversight in relation to training compliance.

People received a holistic level of care in relation to their healthcare support needs. We saw that appropriate referrals were made to external professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We observed staff providing kind, compassionate and dignified care. People were also supported to remain as independent as possible and encouraged to make decisions about aspects of their care.

The registered managers and staff promoted and celebrated people's equality and diversity support needs.

We saw that measures were in place to provide an inclusive environment where people were treated dignity and respect.

A dedicated activities co-ordinator was in post at Woodleigh. They helped to arrange activities that were tailored around people's likes and preferences.

The registered provider had an up to date complaints policy in place. Complaints were responded to in line with company policy and were reviewed monthly as a way of establishing trends and areas of improvement.

The registered provider had processes in place to monitor and assess the quality and safety of care people received. During the inspection, quality assurance processes were further strengthened to capture some of the areas of development we identified.