Rated Care Homes

Birkdale Court

RI

Requires improvement

Rated on

Rating from the Care Quality Commission.

At a glance

  • 1 rating

    Only one rating on record, so there is no trend to show yet.

  • This month

    The latest rating was published.

  • 20 of 72

    rated care homes in Hull are rated Requires improvement, like this one.

Birkdale Court: inspection record

Care home, 44 beds, Hull

Rated Requires improvement in October 2026.

Birkdale Court: inspection record: inspection ratings by year, 2015 to 2026
201520162017201820192020202120222023202420252026
Overall
Safe
Effective
Caring
Responsive
Well-led

Ratings published by the Care Quality Commission.

Compare nearby

Nearest rated Good or Outstanding: Durham Street (Good, 0.6 miles away) and Wilton Lodge - Care Home (Good, 0.6 miles away).

Nearest care homes:

  1. G
    Durham Street Good, 0.6 miles away
  2. G
    Wilton Lodge - Care Home Good, 0.6 miles away
  3. RI
    Victoria House Requires improvement, 0.6 miles away
  4. RI
    Country Court Requires improvement, 0.7 miles away
  5. RI
    Alexandra Court Care Centre Requires improvement, 0.7 miles away

See all care homes in Hull

See all care homes in Summergangs

What inspectors found

From the Care Quality Commission's assessment published 23 October 2026 (assessment visit 22 July 2026). Quoted under the Open Government Licence.

Date of assessment: 8 September and 9 September 2026.

Birkdale court is a care home providing accommodation for persons who require nursing or personal care. At the time of our inspection, there were 40 people receiving personal care. This was the service’s first inspection since registration with CQC.

  • Safe No rating
  • Effective No rating
  • Caring Good
  • Responsive Good
  • Well-led No rating
Read the rest of CQC's summary

We found care planning, risk management and governance systems placed people at risk of harm, resulting in breaches of the legal regulations relating to safe care and treatment and good governance. We found incomplete and inconsistent care planning across several people's records, with important information about health conditions, associated risks and required support either missing or poorly documented. Healthcare plans were not always in place and identified risks were not consistently managed in practice, increasing the risk of avoidable harm. These concerns contributed to the breach of the regulation relating to safe care and treatment.

Medicines and recruitment processes were not always managed safely. We found staff recruitment practices did not consistently follow the providers own policy, and medicines management systems did not always provide assurance that people received their medicines safely.

Despite these concerns, people received care from a consistent staff team who knew them well and treated them with kindness, dignity, and respect. Staff demonstrated a good understanding of people's needs, preferences, and protected characteristics. People were offered choice and supported in a person-centred way. During our assessment, we observed positive interactions between staff and people using the service, with staff providing support in a compassionate and respectful manner.

Governance and oversight arrangements were not sufficiently robust to identify and address concerns effectively. Quality assurance systems and audits had not consistently identified the shortfalls found during our assessment, resulting in a breach of the regulation relating to good governance. Although some people lacked documented mental capacity assessments and best interest decisions where required, the provider had taken action to address these issues following our feedback. However, the registered manager responded promptly to our feedback, demonstrated openness to learning and improvement, and took immediate action to address the concerns identified.

  1. Safe

    No rating

    Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

    This is the first assessment for this newly registered service. This key question has been rated requires improvement.

    This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.

    The service was in breach of legal regulation in relation to people’s safe care and treatment.

  2. Effective

    No rating

    Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

    This is the first assessment for this newly registered service. This key question has been rated requires improvement.

    This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

  3. Caring

    Good

    Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.

    This is the first assessment for this newly registered service. This key question has been rated good.

    This meant people were supported and treated with dignity and respect; and involved as partners in their care.

  4. Responsive

    Good

    Responsive – this means we looked for evidence that the provider met people’s needs.

    This is the first assessment for this newly registered service. This key question has been rated good.

    This meant people’s needs were met through good organisation and delivery.

  5. Well-led

    No rating

    Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

    This is the first assessment for this newly registered service. This key question has been rated requires improvement.

    This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

    The service was in breach of legal regulation in relation to governance at the service.

Questions to ask when you visit

  1. Safe was rated Requires improvement on 23 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
  2. Effective was rated Requires improvement on 23 October 2026. Ask about staff training and how health appointments are arranged.
  3. Well-led was rated Requires improvement on 23 October 2026. Ask about changes in management and what has changed since the report.

Registration details

Registered manager
Jayne Whittle
Registered with the CQC since
What it provides
Care home service without nursing
Who it supports
Dementia, Older People, Physical Disability, Younger Adults

Inspection report

Read the full inspection report (opens the Care Quality Commission website)

The rating is the Care Quality Commission's. We show it as published and do not change it.

Who runs it

Ownership type
Organisation
Companies House number
12699390 (opens Companies House)

Hatzfeld Care (Gainsborough) Limited runs 3 services in England, 1 of them in Yorkshire and the Humber. 0 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.

Other services run by Hatzfeld Care (Gainsborough) Limited

  1. –
    Hollinwell House Nursing Home Not yet rated. Care home with nursing, Nottinghamshire, East Midlands
  2. –
    Laughton Croft Care Home Not yet rated. Care home, Lincolnshire, East Midlands

Getting help from Hull City Council

The council can assess what care someone needs and tell them what help with the cost they may get.

Checked on the council's website, November 2026.

Common questions
Does Birkdale Court provide nursing care?
No. The Care Quality Commission lists Birkdale Court as a care home without nursing.
How many beds does Birkdale Court have?
The Care Quality Commission's register lists 44 beds at Birkdale Court.
When was Birkdale Court last inspected?
The Care Quality Commission's latest rating for Birkdale Court was published on 23 October 2026.
Who runs Birkdale Court?
Birkdale Court is run by Hatzfeld Care (Gainsborough) Limited. It runs 3 services in England, 1 of them in Yorkshire and the Humber.
What is Birkdale Court's CQC rating?
Its overall rating from the Care Quality Commission is Requires improvement, published on 23 October 2026.

Contact

Phone
01482 904118
Address
Birkdale Way, Hull, HU9 2BH Map (opens Google Maps)
Read the full inspection report (opens the Care Quality Commission website)

Compare nearby

Nearest rated Good or Outstanding: Durham Street (Good, 0.6 miles away) and Wilton Lodge - Care Home (Good, 0.6 miles away).

Nearest care homes:

  1. G
    Durham Street Good, 0.6 miles away
  2. G
    Wilton Lodge - Care Home Good, 0.6 miles away
  3. RI
    Victoria House Requires improvement, 0.6 miles away
  4. RI
    Country Court Requires improvement, 0.7 miles away
  5. RI
    Alexandra Court Care Centre Requires improvement, 0.7 miles away

See all care homes in Hull

See all care homes in Summergangs