Durham Street

People’s needs were reflected in their care plans and risk assessments. Care plans and risk assessments were informative and gave good guidance for staff and people to follow. People were administered their medication safely and medication care plans and risk assessments gave good guidance to staff for administering medication. The provider has systems and processes in place to safeguard people from the risk of abuse and staff received safeguarding training. There were processes in place to review accidents and incidents and lessons were learnt to drive improvements in the service. There were enough staff to ensure people received safe care.

People were involved in decisions about their care. Assessments were up to date and reflected people’s current needs. Consent was always sought for care and treatment and the provider acted in accordance with the Mental Capacity Act 2005. People had their communication needs assessed to enable them to receive care and treatment with good outcomes. People were supported to transition into the service safely and were involved in the assessment process to ensure continuity of care.

We observed kind, caring interactions between staff and people. Care was individualised to the person and people were supported to be as independent as possible.

People were involved in decisions around their care and reasonable adjustments were carried out to meet the needs of people in the service. Care was person centred and feedback about people’s care was acted on to improve the service.

The provider had an effective audit and governance system in place to provide oversight of the service. Action plans were in place to improve the quality and safety of the service. Staff were positive about the leadership and felt supported in their role.