Linnet Mews

Leaders and staff were effective in their roles. Governance systems were well established and used consistently to monitor the quality of support. Regular audits of support planning and risk management helped identify issues early, and when concerns arose, timely action was taken to drive improvement.

Staff described the management team as visible, supportive and knowledgeable. The registered manager and deputy worked alongside staff, providing clear guidance and promoting good practice. This created a positive culture where staff felt supported to deliver safe, person-centred support.

People were placed at the centre of their support, with staff supporting them to develop personalised plans and use challenges as opportunities to learn and grow. Strong systems supported continuous improvement, resulting in positive changes. People were helped to better understand their neurological conditions, building confidence, reducing isolation and promoting independence.

Staff understood people’s social, relational and emotional needs and involved people using the service in decisions about their support. Support was adapted promptly when people’s needs changed, ensuring it remained responsive. Person-centred support was embedded, using proven approaches to understand behaviour and past experiences. This helped people gain control, achieve meaningful goals and develop independence.

People were treated with kindness and respect, with their privacy, dignity and safety maintained. Health needs were monitored and support regularly reviewed. Support was delivered in the least restrictive way and in line with legal requirements, with effective safeguarding systems in place.

Medicines were managed safely, and there were enough skilled, safely recruited staff to meet people’s needs. Infection control procedures were followed. Staff worked well with health and social care professionals and understood people’s rights. They felt supported through training and supervision.

The service promoted an open culture where people using the service and staff could raise concerns, which were addressed appropriately, with a clear focus on learning and continuous improvement.