Shalom
- Care home
- 4 beds
- No nursing
- Registered since 2024
- Wiltshire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
11 months
since the latest rating was published.
133 of 151
rated care homes in Wiltshire are rated Good, like this one.
Shalom: inspection record
Rated Good in November 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Aldbourne Nursing Home Good, 1.7 miles away
- G Downs View Care Centre Good, 5.6 miles away
- G Chiseldon Care Home Good, 6.1 miles away
- G Brendoncare Froxfield Good, 6.1 miles away
- RI Hungerford Care Home Requires improvement, 6.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 3 November 2025 (assessment visit 12 August 2025). Quoted under the Open Government Licence.
Date of inspection 18 and 21 August. The service is a care home supporting people with a learning disability and autistic people. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People and their families had been involved in planning their care. Where people were assessed as lacking capacity to make choices best interest decisions had been taken consulting people who knew them well and professional who were involved in their support.
People had detailed support plans that enabled staff to support people safely and in a person centred way. Leaders had ensured a person were supported in a creative and inclusive way that enabled them to stay at their home despite experiencing significant changes in their support needs.
Leaders had ensured the service worked to Stopping Over Medication of People with a Learning Disability and Autistic People (STOMP) principles ensuring people were taking appropriate medicines in a timely way.
Leaders had a clear vision and culture based on person centred support and ensured these values were embedded into practice.
Some areas of the home were not in good order and were not always appropriate for the people living there. There was a planned schedule of improvement that the provider had just started to address these issues.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first assessment for this for this service since its registration under a new provider. This key question has been rated Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this for this service since its registration under a new provider. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this for this service since its registration under a new provider. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this for this service since its registration under a new provider. This key question has been rated Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this for this service since its registration under a new provider. This key question has been rated Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Lauren Harwood
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Milestones TrustBrand: Milestones Trust
- Ownership type
- Organisation
- Companies House number
- 02011021 (opens Companies House)
- Charity number
- 294377
Milestones Trust runs 36 services, all in the South West. 33 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 1 has no rating yet.
Other services run by Milestones Trust
- O Mayo House Outstanding. Care home, South Gloucestershire
- O Milestones Supported Living Service Outstanding. Home care, South Gloucestershire
- G 120 Furber Road Good. Care home, Bristol
- G 12A Masefield Avenue Good. Care home with nursing, Swindon
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Shalom provide nursing care?
- No. The Care Quality Commission lists Shalom as a care home without nursing.
- How many beds does Shalom have?
- The Care Quality Commission's register lists 4 beds at Shalom.
- When was Shalom last inspected?
- The Care Quality Commission's latest rating for Shalom was published on 3 November 2025.
- Who runs Shalom?
- Shalom is run by Milestones Trust. It runs 36 services, all in the South West.
- What is Shalom's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 3 November 2025.
Contact
- Phone
- 01672 541351
- Address
- 1 Pen Close, Manor Lane, Baydon, Marlborough, SN8 2JD Map (opens Google Maps)
Compare nearby
- G Aldbourne Nursing Home Good, 1.7 miles away
- G Downs View Care Centre Good, 5.6 miles away
- G Chiseldon Care Home Good, 6.1 miles away
- G Brendoncare Froxfield Good, 6.1 miles away
- RI Hungerford Care Home Requires improvement, 6.2 miles away