Yew Tree

People's experience of the service and what we found: We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: Yew Tree is located in a rural location, within easy reach of local shops and amenities. There were enough staff to meet the person's care and support needs and support them to take part in activities of their choice. Staff were safely recruited and completed the training required to carry out their roles.

The person was supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff knew how people communicated their needs and choices.

Right Care: The person's support needs were assessed and regularly reviewed. Person-centred care records identified people's preferences, support needs and potential risks. Guidance was provided to manage these risks. A specialist in positive behaviour support supported the staff team to understand the person's behaviours and agree strategies to reduce their anxieties.

People were supported to maintain their health and wellbeing. People received their medicines as prescribed. The home had been adapted to better meet the needs of the person, as staff now did not have to go through their living space when accessing other parts of the home.

Relatives were positive about the care and support provided and said the staff team were extremely dedicated to the person's support and wellbeing. Staff respected people's privacy and dignity. They understood and responded to people's individual needs.

Right Culture: Relatives were involved in agreeing and reviewing the person's care. Relatives said there was good communication with the home. An advocate supported the person and was able to advocate on their behalf. Staff enjoyed working at Yew Tree and felt listened to by the registered manager. A quality assurance system was in place. Actions were completed where any issues had been identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good published 11 November 2017.