Short Break Service

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. We saw the model of care and setting maximised people's choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people who used the service lead confident, inclusive and empowered lives.

People were supported to have maximum choice and control of their lives and staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A more joined-up, cohesive and responsive approach to safety and risk management had been embedded into everyday practice.

Practices for the prevention and control of infection were operated effectively.

Medicines were managed safely. This included systems for receipt, storage, administration and disposal of medicines. Medicines systems were organised, and people received their medicines when they should.

Systems which sought to protect people from the risk of abuse were operated effectively. Relatives told us they were confident their loved ones were as safe as possible when using the service.

Environmental improvements had been made to better reflect national best practice guidance. Rooms were individualised to people who used the service on a visit by visit basis to ensure an appropriate environment. The communal garden had been transformed into a space that was safe, accessible and welcoming.

Improvements had been made, and sustained, to strengthen management oversight and quality assurance. Roles, responsibilities and staffing structures were better defined. A new registered manager was in post, along with a new deputy manager and a new service-wide Matron for learning disabilities.