Kingsley Court Care Home

Kingsley Court Care Home is a care home providing nursing and personal care for up to 85 older people. At the time of the inspection 84 people were living at the service, with another person moving to the home that day. Some people were living with the experience of dementia and some were people being cared for at the end of their lives. The service was divided into three units. Bluebell (ground floor) for older people with nursing needs, Rose (first floor) for people living with dementia who had additional nursing needs and Primrose (second floor) for people living with the experience of dementia. The service was run by Healthcare Homes, a company providing residential, nursing and domiciliary care throughout South and East England.

People were well cared for. They received personalised care which they were happy with. They had good relationships with the staff who they felt were kind, caring and respectful. People, or those who were important to them, had been involved in planning their care to make sure it reflected their needs and preferences. The staff knew people well, they offered them meaningful choices and respected these.

People were kept safe, because the staff knew how to provide safe care. Risks to people's wellbeing had been assessed and planned for. The environment was safely maintained. People received their medicines as prescribed and had access to healthcare services when they needed these.