Merrimans Respite Care Unit

Right care: People's support focused on them having as many opportunities as possible for them to gain new skills and maintain their independence. The staff supported people in a person-centred way and respected their privacy, dignity and human rights. Records indicated people's needs were met in a personalised way and they had been involved in planning and reviewing their care. Relatives' feedback highlighted the staff were kind, caring and respectful and had developed good relationships with people who used the service. The provider worked closely with other professionals to make sure people had access to health care services. People's nutritional needs were assessed and met.

Right culture: Staff were responsive to people's individual needs and knew them well. They supported each person by spending time with them and listening to them. They ensured that each person felt included and valued as

an individual. People were engaged in meaningful activities of their choice. They were consulted about what they wanted to do and were listened to. Staff told us they were happy and felt well supported. They enjoyed their work and spoke positively about the people they cared for. They received the training, support and information they needed to provide effective care. The provider had procedures for recruiting and inducting staff to help ensure only suitable staff were employed.