Colham Road

The service was well equipped to meet the needs of people with physical disabilities. However, the dedicated sensory room was no longer in use, meaning people could not access this equipment and resource.

People were supported to make choices where possible. The staff knew people well and worked with others, including their families, to understand people's preferences. The staff had a good understanding of how people communicated and used different techniques to help present information in a way people understood. The staff supported people to have meaningful lives and pursue a range of interests and social activities. The staff did not use restraint. The staff worked closely with other professionals to help make sure people's needs were met.

Right Care: Staff promoted equality and diversity, helping people to celebrate their culture and religion. Staff treated people with kindness and respected their privacy. They were gentle, caring, and responsive to people's needs. Staff understood how to protect people from poor care and abuse.

The service had enough appropriately skilled staff to meet people's needs and keep them safe. The staff had access to a range of training and had the information they needed to care for people well.

Care and support plans included personalised information and guidance for staff to meet individual needs. Their planned care, health needs and medicines were regularly reviewed by staff and other professionals involved in their care.

Right culture: Staff understood people's strengths, impairments, and sensitives. They provided compassionate and empowering care tailored to their needs. Staff turnover was low, and this helped to ensure people were supported by the same consistent staff who knew them well. Staff placed people's wishes, needs, and rights at the heart of their work. The staff involved people's families and other professionals when developing care plans.

Relatives and staff felt well supported by the management team and able to raise concerns with them. They felt concerns were acted on and lessons learnt when things went wrong. There were systems to monitor and audit the service to help improve quality and people's experiences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk