Hampton House

People's experience of the service and what we found We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support People were comfortable with staff who they knew well. They felt safe and settled and spoke highly of the support they received. Staff were consistent and knew how to meet people's needs based on their knowledge and experience. They were supported with effective and open supervision, training and development opportunities.

Risks were well managed and focused on individual assessments. People's nutritional needs were well met. Medication was administered safely and in line with good practise. The service was clean and free from odours. It was a homely environment and designed with people living there in mind.

Right Care People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practice.

Staff were kind, considerate and very understanding towards people. There was an easy friendly atmosphere which was encouraged with high levels of interaction and attentiveness. People helped shape their care plans and told us they were treated with dignity and respect. Care documentation was comprehensive and easy for staff to follow.

Right Culture Robust quality assurance processes ensured all aspects of care delivery were reviewed regularly. The registered manager and organisation worked in partnerships with other organisations promoting effective communication and good practice wherever possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was good (Published 14 September 2017).