Sycamore Park Care Home

Sycamore Park accommodates 46 people across three separate floors, each of which has separate adapted facilities. The middle floor specialises in providing care to people living with dementia.

Staff felt fully supported through supervision and training, which was relevant to the needs of people living in the home. Staff were clear about their roles and responsibilities and there was effective teamwork evident. People enjoyed their meals and their nutritional and hydration needs were well met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were very at home in the service and their dignity was promoted well. There was an exceptionally welcoming, friendly, homely atmosphere throughout the home. Staff in all roles were passionate about the people living at Sycamore Park and were highly committed to ensuring the best outcomes for individuals. Staff understood the unique and individual needs of the people they supported and treated them with the utmost respect. This mirrored the care and support given to the staff by the management team, who recognised the effects of valuing staff in order for them to deliver high quality care.

People were very happy being supported by staff who knew their likes and dislikes, as well as personalities. Records of people's care and support were written in a person-centred way.

Consideration was given to how people could be best supported to undertake activities, in ways which were meaningful to them. The activity co-ordinator was enthusiastic and motivational, encouraging people and their families to join in with a range of activities. Families told us the service met the needs of their relatives.

There had been recent changes to the management of the home and there had been a temporary absence of a manager until the new registered manager came into post. Continuity of leadership had been maintained by the deputy manager and senior management. Staff spoke highly about the management team and said the changes had not impacted on the quality of care delivery.

Staff felt listened to, involved and valued. Families felt very informed and included, which was evidenced by their feedback and the high levels of communication throughout the service.

There was a clearly set out governance model. Quality checks were consistently carried out, and there was close oversight of the service. The values and vision of the service were known by staff and embedded in the service.