Oak Park Care Home

The homes risk framework had improved and risks to people were assessed and managed. There were clear care plans in place to guide staff in how to provide care safely. People were receiving their medicines safely and records were accurate. There were effective systems to monitor incidents and accidents and to make improvements when things went wrong. Staffing levels were safe and recent recruitment had been successful.

The service was homely, and people's bedrooms had been personalised with their own possessions. No complaints had been received and guidance was available to support staff to deal with any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had received the training and support they needed to care for people's needs. Staff were proactive in ensuring people could access the health care services they needed. People were being supported to have enough to eat and drink and spoke highly of the food available. One person told us, "The food is very good, sometimes they will make me an alternative meal if I don't fancy what is on the menu. I get lots of drinks and they leave me a jug of juice too."

People were provided with a good quality service, which was regularly assessed and closely monitored. Any shortfalls identified were addressed without delay and oversight at the home had greatly improved. People provided us with positive feedback about the staff team and the registered manager of the home, who were described as kind, caring and approachable.