Malvern House

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

Right Care: The provider failed to consistently help people have a good quality of life that supported their physical and mental health and emotional wellbeing while promoting their dignity and human rights.

Right Culture: The provider failed to act in a timely manner to ensure everyone living at Malvern House lived in a safe clean environment that promoted their privacy. The provider failed to ensure that staff interventions when people were in crisis were safe, proportionate and measurable through accredited training and comprehensive documentation.