The Croft

Although there were extensive policies and procedures to underpin safe care delivery, these were not always customised to the needs of the service.

We have made a recommendation about service policies and procedures.

The registered manager regularly checked each person's experiences of living at the home. People's survey responses were consistently positive. The provider developed The Croft as an inclusive service to help people and staff feel safe and comfortable.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture.

Staff supported people to make their own decisions and lead discussions on what they wanted to do. Staff were consistently kind and respectful, ensuring each person maintained their independence and privacy. People confirmed they were happy and settled at The Croft.