Willows Lodge Care Home
- Care home
- 70 beds
- Nursing care
- Dementia care
- Registered since 2015
- Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
19 months
since the latest rating was published.
22 of 25
rated care homes in Thurrock are rated Good, like this one.
Willows Lodge Care Home: inspection record
Rated Good in April 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Gravesham Place Integrated Care Centre Good, 1.3 miles away
- G Grays Court Good, 1.3 miles away
- RI Overcliffe House Requires improvement, 1.4 miles away
- G Bennett Lodge Good, 1.5 miles away
- G Carolyne House Good, 1.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 2 April 2025 (assessment visit 24 February 2025). Quoted under the Open Government Licence.
Willows Lodge Care Home provides accommodation, personal care and nursing care for up to 70 older people, people living with dementia and those who require nursing and palliative care. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. The service consists of 3 units: Poppy Unit for people living with dementia, Buttercup Unit for people who require nursing and palliative care and Rose Unit for people who require residential care. At the time of the assessment there were 64 people living at the service. We carried out our on-site assessment on 4 and 6 March 2025, off site assessment activity started on 26 February 2025 and ended on 10 March 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations. Staff now assessed and mitigated risks and care plans now guided safe practice. The management now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was unannounced.
- Safe Good
- Effective Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm. The provider was previously in breach of the legal regulation in relation to safeguarding, safe care and treatment and safe and effective staffing. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. The provider was previously in breach of the legal regulation in relation to governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 10 October 2023. Latest assessment published 2 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Willows Lodge Limited
- Ownership type
- Organisation
- Companies House number
- 9459697 (opens Companies House)
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Willows Lodge Care Home provide nursing care?
- Yes. The Care Quality Commission lists Willows Lodge Care Home as a care home with nursing.
- How many beds does Willows Lodge Care Home have?
- The Care Quality Commission's register lists 70 beds at Willows Lodge Care Home.
- When was Willows Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Willows Lodge Care Home was published on 2 April 2025.
- Who runs Willows Lodge Care Home?
- Willows Lodge Care Home is run by Willows Lodge Limited.
- What is Willows Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 2 April 2025.
Contact
- Phone
- 01375 852020
- Address
- 82-84 Calcutta Road, Tilbury, RM18 7QJ Map (opens Google Maps)
Compare nearby
- G Gravesham Place Integrated Care Centre Good, 1.3 miles away
- G Grays Court Good, 1.3 miles away
- RI Overcliffe House Requires improvement, 1.4 miles away
- G Bennett Lodge Good, 1.5 miles away
- G Carolyne House Good, 1.5 miles away