Carolyne House
- Care home
- 53 beds
- Nursing care
- Dementia care
- Registered since 2012
- Thurrock, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
12 months
since the latest rating was published.
22 of 25
rated care homes in Thurrock are rated Good, like this one.
Carolyne House: inspection record
Rated Good in October 2025, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Bennett Lodge Good, less than 0.1 miles away
- G Avalon Good, 0.4 miles away
- G Allensmead Good, 0.9 miles away
- G Willows Lodge Care Home Good, 1.5 miles away
- G Grays Court Good, 1.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 15 October 2025 (assessment visit 29 September 2025). Quoted under the Open Government Licence.
Date of assessment 2 October to 13 October 2025.
Carolyne House provides accommodation for up to 53 people living with dementia and those who require nursing and palliative care. CQC regulates both the premises, and the care provided, and both were looked at during this inspection. At the time of the inspection there were 52 people living at the service. Accommodation is provided over 2 floors and people have access to communal areas.
- Safe Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The assessment was completed to follow up on the last assessment to see if improvements had been made. This assessment was unannounced.
We found the service had made improvements. Care and treatment was planned and delivered in a way which was intended to ensure people's safety and welfare. There were enough staff to meet people’s needs. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. Staff received the correct training and supervision to support people safely. People were supported to take their medicines safely by staff who had the correct skills to support them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager had good oversight of the service, they had encouraged a culture of learning and development. There were systems in place to monitor and review care and people’s experience at the service.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Avigail Mellish
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 17 March 2020. Latest assessment published 15 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Runwood Homes LimitedBrand: Runwood
- Ownership type
- Organisation
- Companies House number
- 00731250 (opens Companies House)
Runwood Homes Limited runs 55 services in England, 37 of them in the East of England. 46 are rated Good or Outstanding and 9 are rated Requires improvement or Inadequate.
Other services run by Runwood Homes Limited
- O Low Furlong Outstanding. Care home, Warwickshire, West Midlands
- G Alexandra House - Harlow Good. Care home with nursing, Essex
- G Ashwood - Ware Good. Care home, Hertfordshire
- G Bennett Lodge Good. Care home, Thurrock
Getting help from Thurrock Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Thurrock Council
- Ask for a care needs assessment
- Phone: 01375 511 000, Monday to Friday, 9am to 5pm (limited service 7am to 7pm, seven days a week)
- Contact adult social care online
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Carolyne House provide nursing care?
- Yes. The Care Quality Commission lists Carolyne House as a care home with nursing.
- How many beds does Carolyne House have?
- The Care Quality Commission's register lists 53 beds at Carolyne House.
- When was Carolyne House last inspected?
- The Care Quality Commission's latest rating for Carolyne House was published on 15 October 2025.
- Who runs Carolyne House?
- Carolyne House is run by Runwood Homes Limited. It runs 55 services in England, 37 of them in the East of England.
- What is Carolyne House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 15 October 2025.
Contact
- Phone
- 01375 843756
- Address
- Waterson Road, Chadwell St Mary, RM16 4LD Map (opens Google Maps)
Compare nearby
- G Bennett Lodge Good, less than 0.1 miles away
- G Avalon Good, 0.4 miles away
- G Allensmead Good, 0.9 miles away
- G Willows Lodge Care Home Good, 1.5 miles away
- G Grays Court Good, 1.6 miles away