Briery Lodge

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

People's experience of using this service: People had clear risk assessments and documented plans to manage the risks to their safety. Staff were well trained and supported people to meet their needs and provide safe and effective care.

People received support from staff who were kind and compassionate and understood their preferences. Staff supported people to make choices and understood their communication needs. People were encouraged to be independent and their privacy and dignity was respected.

People were supported to do things they enjoyed and went out into the community. People's preferences were understood by staff and they were involved in their care and support. People understood how to make a complaint and were listened to.

There were systems to monitor the quality of care which were effective. There were plans in place for any areas for improvement.

The registered manager had systems in place to learn when things went wrong and worked with staff to create a positive culture in the home.

The service met the characteristics of Good in all areas;

For more details, please see the full report which is on the CQC website at www.cqc.org.uk