The Coach House

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

People's experience of using this service: People in the home were supported by clear and robust systems to be safe and well cared for by staff who were appropriately recruited and well trained. The care and support needs of people were well known by staff who had fully assessed any known risks and put management plans in place that were focussed on enabling the person to expand their skills and experiences.

People were supported to be engaged in a numerous and wide range of activities suited to each of them individually. Staff were committed to making sure that each person had a fulfilling life and people were protected from social isolation and encouraged to participate in and enjoy community activities. Staff were vocal in raising suggestions to help broaden people's daily life experiences.

People continued to be supported by staff who were well trained and committed to helping people. Staff were exceptionally kind and compassionate in how they supported people and were skilled in understanding people's individual preferences. People were comfortable in the company of staff, and we noted that staff were attentive and responsive when people were ill at ease or showing signs of distress.

People were supported to do things they enjoyed and each day most of the people went out from the home to engage in a wide range of activities. There was a clear and strong culture in the home of helping people to have a full varied life. People were fully involved by staff who were exceptional in how they helped people to determine and agree how their care and support needs were to be met. Staff were aided by the communication systems in place that were accessible to people receiving support.

Staff supported people to make choices and understood their individual communication styles. People were encouraged to be independent and their privacy and dignity was respected. People were supported to be involved in their local community and village life.

People were supported by staff who knew how people expressed dissatisfaction and ensured that any such expressions were acknowledged and responded to, involving advocacy services as necessary. Relatives of people advised that they understood how to make a complaint and they were confident that they would be listened to.

The registered manager and provider had robust systems in place to monitor the quality of care which were effective. The views and opinions of people staff, relatives and professionals continued to be sought out and used to help monitor and drive up the quality of the service provided. Actions plans were developed when areas of improvement were identified.