Victoria Royal Beach

People were positive about the skills and experience of staff who supported them. People and their relatives were encouraged to be involved in decisions about their care. A relative said, "We have been involved in care planning. A new format was put in place and this was explained to us". Staff completed a range of training to meet people's care and support needs and received regular supervision.

People were supported to have a healthy diet and with their nutrition and hydration needs. The lunchtime meal was enjoyed and special diets were catered for. People were complementary about the food on offer and could choose from a varied menu. A relative said, "The food appears good and [named person] has never complained. It's clear choices are offered".

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were looked after by kind and caring staff who knew them well. People were treated with dignity and respect. One person said, "The staff are all lovely and know how to look after people".

People received personalised care that was responsive to their needs. Activities were organised and a range of entertainers visited the home. People could spend the rest of their lives at the home, if their needs could be met and this was their wish.

People felt the provider and management team were approachable and friendly. One person said, "It's a well-run home. Staff know what they are doing. The manager is on holiday at the moment; she is very helpful to residents and staff. The owner joins in with the life of the home". Residents' meetings took place and feedback was welcomed.

Staff felt supported by the management team in their roles. Staff meetings took place and enabled staff to reflect on their working practice and to discuss any issues or concerns.

A system of audits monitored and measured all aspects of the home and were used to drive improvement. The home worked proactively with health and social care professionals.