St Anne's Residential Home Limited

The staff were following up to date infection prevention and control guidance to help people to stay safe. The providers kept staff up to date through on-line training and the registered manager spoke to staff to update them. The registered manager ensured staff understood why every measure was in place.

The registered manager worked with the housekeeping team and care staff team to ensure infection prevention and control measures were followed.

The registered manager provided training to ensure staff knew how to keep people safe during the COVID-19 pandemic. The registered manager ensured staff had access to additional support, including contact by phone and one-to-one meetings, with any emotional support needed in response to the pandemic.

Staff supported people to occupy themselves and provided activities whilst maintaining their safety. People who preferred to spend their time in communal areas were supported to do this whilst maintaining physical distancing.

Staff helped people to stay in touch with family and friends through phone and video calls. Visitors could also book appointments to visit people in a safe way. The designated visitors room was designed to keep both visitors and people safe.

The registered manager was communicating with people, staff and family members regularly to make sure everyone had an understanding of the precautions being taken, and how to keep people safe.

Further information is in the detailed findings below.

The five questions we ask about services and what we found