Otterbourne House

Safe arrangements were in place for the management of medicines.

Effective procedures were in place to reduce the possibility of infections People's care needs were appropriately risk assessed and staff were trained to keep people safe during times when behaviours became challenging.

Staff and relatives were complimentary about the leadership within the home and told us they were provided with opportunities to provide feedback.

The provider had effective governance systems in place to drive improvement.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right support: • We were assured the model of care and setting maximised people's choice, control and Independence. Right care: • We were assured care was person-centred and promoted people's dignity, privacy and human rights. Right culture: • We were assured the ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.

We previously carried out an Infection prevention and control inspection on 18 December 2020 and were

assured their procedures were safe.