Abbeygate Care Centre

People felt safe and were supported by staff who had received training in how to recognise, report and act on any signs of abuse. Staff were aware of the risks to people and how to manage those risks on a daily basis.

Safe systems of recruitment were in place. A dependency tool was in place to assist the registered manager in ensuring people were supported by sufficient numbers of staff. People were supported to take their medicines as prescribed. Accidents and incidents were reported and acted on and analysed for any lessons to be learnt.

Staff felt supported and well trained. New staff benefitted from an induction that included shadowing more experienced members of staff and being given time to get to know people living at the service. Staff supported people to access a variety of healthcare services in order to maintain good health.

Staff were seen to be kind, caring and compassionate in their approach and treated people with dignity and respect. Families felt welcomed and listened to and were positive about the care their loved ones received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in the development of their care plans and were supported by staff who knew them well and what was important to them. People had no complaints and were confident that if they raised concerns they would be dealt with appropriately.

People were complimentary of the service and considered it to be well led. Staff felt supported and listened to and were confident any concerns they may raise would be dealt with appropriately.