The Mews Care Home

People's experience of the service and what we found: People and their relatives spoke positively about the care and support provided. Comments included, "It's pleasant and friendly here. No complaints, I filled the questionnaire in the other day and handed it into the office" and "I come twice a week. It's the best thing that could have happened. When you can't look after yourself, the care here is second to none, she wants for nothing."

Improvements had been made regarding the administering of people's medicines. People's medicines were now managed safely. People were supported to have access to health professionals to meet their health needs.

Improvements had been made regarding care plans being person centred. People's care and support was planned in line with their individual needs and preferences. Care plans contained detailed information about the support people needed to meet their needs.

Risks to people's safety had been assessed and plans put in place to support staff to keep people safe. Safeguarding concerns had been referred to the local authority to be investigated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people's care and support needs. Safe recruitment checks were completed before people commenced employment and an appropriate induction and training schedule were in place.

Staff spoke positively about the management of the service and the support they received. They felt there had been some improvements since the last inspection. Actions had been taken to improve the provider oversight. Audits were completed by the manager and a home improvement action plan had been implemented.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessment and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At the time of the inspection, the location did not care or support

anyone with a learning disability or an autistic person.