Middleton Manor Care Centre
- Care home
- 83 beds
- Nursing care
- Dementia care
- Registered since 2025
- Darlington, North East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection improved it from Inadequate to Requires improvement.
4 months
since the latest rating was published.
4 of 27
rated care homes in Darlington are rated Requires improvement, like this one.
Middleton Manor Care Centre: inspection record
Rated Requires improvement in June 2026, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Middleton Hall Retirement Village (Good, 0.7 miles away) and Middleton Lodge (Good, 1.5 miles away).
Nearest care homes:
- G Middleton Hall Retirement Village Good, 0.7 miles away
- G Middleton Lodge Good, 1.5 miles away
- RI Elton Hall Care Home Requires improvement, 3.1 miles away
- G Reuben Manor Good, 3.2 miles away
- – Highfield (Stockton) Not yet rated, 3.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 June 2026 (assessment visit 13 January 2026). Quoted under the Open Government Licence.
Assessment activity started on 10 February 2026 and ended on 3 March 2026.
Middleton Manor Care Centre is a care home providing nursing and residential care to up to 83 adults who may be living with dementia, sensory impairments, mental health conditions or physical conditions. At the time of the assessment, there were 34 people living at the service. There are 2 floors to the service, providing nursing and residential care. This responsive assessment was carried out to follow up on breaches of regulation identified at our previous assessment. We had also been made aware of ongoing concerns by other external stakeholders. Our visit was unannounced.
- Safe No rating
- Effective No rating
- Caring No rating
- Responsive No rating
- Well-led Inadequate
Read the rest of CQC's summary
The provider was previously in breach of legal regulations. This included safe care and treatment including medicines management, managing risks to people and the environment and infection prevention and control. They were also in breach of regulations relating to safe staffing, person-centred care and good governance. Sufficient improvement in these areas was not found at this assessment, and the provider remained in breach of these regulations. We also found additional breaches of regulation in relation to dignity and respect and failure to display rating.
The provider was previously in breach of the legal regulation in relation to safeguarding. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
Whilst the provider had made some changes following our last assessment, we found many of the concerns we had identified remained unresolved. The provider had not taken necessary action to be compliant with our regulations, in line with the warning notices we had previously served and the action plans previously requested.
We found ongoing concerns with the management of medicines, in particular the safe disposal or return of unused medicines. There continued to be a failure to maintain infection prevention and control standards around the home including people’s bedrooms and communal areas.The provider did not have sufficient oversight to ensure all staff had the skills and training required. Agency staff were not always given an induction prior to starting their first shift in the home. There was regular use of agency staff which impacted on the continuity and quality of people’s care. There were inaccuracies in people’s care records and we identified continued shortfalls in the management of risk, the delivery of person-centred care, particularly the provision of activities, management oversight and the audit systems in place.
This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
We have asked the provider for an action plan in response to the concerns found at this assessment. Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was previously in breach of the legal regulation in relation to people’s safe care and treatment including medicines management, managing risks to people and the environment, infection prevention and control. They were also in breach of the legal regulation in relation to safe staffing. Improvements were not found at this assessment, and the provider remained in breach of these regulations.
The provider was previously in breach of the legal regulation in relation to safeguarding. Improvements were found at this assessment and the provider was no longer in breach of this regulation.
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Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people did not always feel well-supported, cared for or treated with dignity and respect.
The provider was previously in breach of the legal regulation in relation to person-centred care. Improvements were not found at this assessment, and the provider remained in breach of this regulation. At this assessment we found the provider was also in breach of the regulation in relation to dignity.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has remained requires improvement. This meant people’s needs were not always met.
The provider was previously in breach of the legal regulation in relation to person-centred care. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The provider was previously in breach of the legal regulation in relation to good governance. Improvements were not found at this assessment, and the provider remained in breach of this regulation.
Questions to ask when you visit
- Safe was rated Requires improvement on 9 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 9 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 9 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 9 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Julie Fieldman
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Prestige Care (Middleton) LimitedBrand: Prestige Care
- Ownership type
- Organisation
- Companies House number
- 16000693 (opens Companies House)
Getting help from Darlington Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Darlington Borough Council
- Ask for a care needs assessment
- Phone: 01325 406111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Darlington Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Middleton Manor Care Centre provide nursing care?
- Yes. The Care Quality Commission lists Middleton Manor Care Centre as a care home with nursing.
- How many beds does Middleton Manor Care Centre have?
- The Care Quality Commission's register lists 83 beds at Middleton Manor Care Centre.
- When was Middleton Manor Care Centre last inspected?
- The Care Quality Commission's latest rating for Middleton Manor Care Centre was published on 9 June 2026.
- Who runs Middleton Manor Care Centre?
- Middleton Manor Care Centre is run by Prestige Care (Middleton) Limited.
- What is Middleton Manor Care Centre's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 9 June 2026.
Contact
- Phone
- 01325 344970
- Address
- Middleton St George, Darlington, DL2 1TS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Middleton Hall Retirement Village (Good, 0.7 miles away) and Middleton Lodge (Good, 1.5 miles away).
Nearest care homes:
- G Middleton Hall Retirement Village Good, 0.7 miles away
- G Middleton Lodge Good, 1.5 miles away
- RI Elton Hall Care Home Requires improvement, 3.1 miles away
- G Reuben Manor Good, 3.2 miles away
- – Highfield (Stockton) Not yet rated, 3.4 miles away