The Willows
- Care home
- 30 beds
- No nursing
- Dementia care
- Registered since 2011
- Lincolnshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Requires improvement in 2015, most recently Requires improvement in July 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
59 of 254
rated care homes in Lincolnshire are rated Requires improvement, like this one.
The Willows: inspection record
Rated Requires improvement in July 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Five Bells Residential Care Home (Good, 3.8 miles away) and The Old Hall (Outstanding, 3.9 miles away).
Nearest care homes:
- G Five Bells Residential Care Home Good, 3.8 miles away
- O The Old Hall Outstanding, 3.9 miles away
- G OSJCT Digby Court Good, 4.7 miles away
- – Harrington House Not yet rated, 4.7 miles away
- G Woodgrange Good, 5 miles away
About the service
From the Care Quality Commission's inspection report published 1 July 2022. Quoted under the Open Government Licence.
The Willows is a residential care home providing regulated personal care to up to 30 people. The service provides support to older people, some of whom may be living with dementia. At the time of our inspection there were 27 people using the service. The service is in a two-story house.
What inspectors found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Read the rest of CQC's summary
The home was not staffed to the level identified by the registered manager. While people's needs were met, at times people had to wait for care. Additionally, staff were not always able to support people living with dementia when they were distressed. Furthermore, staff did not have time to support people to take part in meaningful activities.
Staff had received training in how to care for people safely. However, training records were not up to date.
People's ability to eat and drink safely were identified, and care plans reflected those needs. However fluid intake was not completely recorded.
The home was clean, however some practices did not support good infection control.
There were audits in place to monitor the quality of care provided. They had not fully identified the concerns in the home.
We raised all these issues with the registered manager. They took immediate action to resolve our concerns.
People's medicines were administered safely and risks to people were assessed using good practice guidelines. Staff were confident to raise safeguarding concerns and the registered manager worked with the local authority to investigate concerns.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 July 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 July 2022. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 1 July 2022. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 1 July 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered manager
- Priya Nahil
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 1 July 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Willows Home Limited
- Ownership type
- Organisation
- Companies House number
- 07013451 (opens Companies House)
Getting help from Lincolnshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lincolnshire County Council
- Ask for a care needs assessment
- Phone: 01522 782155
- Support for carers
- Paying for care: Lincolnshire County Council
Checked on the council's website, November 2026.
Common questions
- Does The Willows provide nursing care?
- No. The Care Quality Commission lists The Willows as a care home without nursing.
- How many beds does The Willows have?
- The Care Quality Commission's register lists 30 beds at The Willows.
- When was The Willows last inspected?
- The Care Quality Commission's latest rating for The Willows was published on 1 July 2022.
- Who runs The Willows?
- The Willows is run by The Willows Home Limited.
- What is The Willows's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 July 2022.
Contact
- Phone
- 01778 440773
- Address
- 74 Station Street, Rippingale, Bourne, PE10 0SX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Five Bells Residential Care Home (Good, 3.8 miles away) and The Old Hall (Outstanding, 3.9 miles away).
Nearest care homes:
- G Five Bells Residential Care Home Good, 3.8 miles away
- O The Old Hall Outstanding, 3.9 miles away
- G OSJCT Digby Court Good, 4.7 miles away
- – Harrington House Not yet rated, 4.7 miles away
- G Woodgrange Good, 5 miles away