Canford Manor Nursing Home

We found the following examples of good practice. ● Visiting to the home is arranged through an appointment system. ● Temperature checks are carried out on all people visiting the home. ● All visitors to the home are required to complete a covid 19 health check questionnaire on their arrival at the home. This questionnaire is retained by the home for 28 days and details would be used to contact these visitors if an outbreak occurred in the home during the following 14 days of their visit. ● Virtual visits are arranged for families who are not able to visit their relative in the home by staff assisting people to use telephone and computer technology. ● A detailed contingency plan was available for staff to follow, which provided them with up to date guidance on covid 19. ● People admitted to the service are required to have been tested for covid 19 and then on admission isolate them self for 14 days in their own room. ● Comprehensive communication arrangements were in place to ensure staff were kept updated about covid 19 prevention measures and safety arrangements within the home. ● Communication systems with family members had been enhanced to help ensure they continued to have confidence in the service. ● Personal protective equipment (PPE) was available to staff and staff were using PPE throughout our inspection appropriately. ● The home had sufficient supplies of PPE to last for 4 weeks, arrangements were in place to monitor stock and re order supplies. ● Staff had received training in infection prevention and control and the registered manager carried out competency checks to ensure staff followed guidance. ● Systems were in place to test people living at the home monthly and staff testing was completed weekly. ● Changes had been made to the environment to enable the challenges of providing safe care during the pandemic to be met. For example, rooms had been adapted for staff putting on and taking off PPE and a corridor with single ensuite rooms would be used for people who tested positive for covid 19. ● Action plans were in place for winter pressures and a second wave of Covid 19 should the home be affected. ● Vulnerable staff were risk assessed and supported to manage any health conditions or to shield if required.

The five questions we ask about services and what we found