Somerset House

We found the following examples of good practice:

● The provider ensured people were supported to see their relatives safely and in line with the government guidance. The provider introduced a designated visitors' room that was divided by a screen and had a separate entrance for visitors.

● All staff had received training and followed correct infection control and were observed using appropriate personal protective equipment (PPE).

● There were safe arrangements in place for both professionals and relatives visiting the service, including a confirmed negative result of a lateral flow device test (LFD) and the requirement to show a COVID-19 vaccination pass. Visitors were reminded about the requirement to wear the required PPE and ensuring hand hygiene and sanitisation.

● The service was clean and fresh, the staff carried out a number of additional tasks which included additional cleaning of any regular touchpoint surfaces.

● The provider facilitated an additional site, adjacent to the main home that was used for staff COVID-19 testing and as a staff changing area. The provider adhered to the regular testing regime for both, the staff and people living at the service.

The five questions we ask about services and what we found