The Burroughs
Care home with nursing, Hillingdon, 71 beds
Requires improvement
Rated on
Rating from the Care Quality Commission.
The Burroughs: inspection record
Rated Requires improvement in August 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 6 times since 2015. First rated Requires improvement in 2015, most recently Requires improvement in August 2026.
Its last inspection moved it down from Good to Requires improvement. The latest rating was published 2 months ago.
How it compares locally
- One of 4 Requires improvement care homes in Hillingdon, out of 42 with a rating.
- Larger than 9 in 10 care homes in Hillingdon.
What inspectors found
From the Care Quality Commission's assessment published 31 August 2026 (assessment visit 1 July 2026). Quoted under the Open Government Licence.
Date of assessment: 21 to 22 July 2026.
The Burroughs is a nursing home for up to 71 older people, including people living with dementia. At the time of our assessment, the provider had only recently added nursing care to their registration. They were still in the process of recruiting nursing staff. Therefore, nursing care was provided by an external community nursing team. There were 67 people living at the service at the time of the assessment.
Read the full summary
The service was previously operated by a different registered provider. The service was registered with the current provider on 5 August 2025, and this was their first assessment.
We have rated the service requires improvement. We identified breaches of legal regulations relating to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
The provider had not always assessed, monitored or identified risks to people’s safety and wellbeing. We found equipment was not always working or clean. Staff completed risk assessments, but these were not always comprehensive enough or updated when people’s needs changed. Systems for managing medicines were not always safe. The environment was not always clean or well-maintained.
The provider’s systems for assessing and improving quality had not always been operated effectively. This meant that risks had not always been mitigated and records were not always clear or accurate.
We discussed our findings with the registered manager, and they developed an action plan telling us how they planned to make improvements.
Staff worked closely with external professionals to monitor and meet people’s healthcare needs. People were able to make choices about their care. Staff respected their decisions.
There were enough staff and people were cared for by the same familiar staff who knew them well. Staff completed a range of training and were supported to understand about best practice. However, some staff could not demonstrate their knowledge or how they would apply this. We discussed this with the registered manager who told us they could conduct a review of training needs. Staff felt supported and were happy working at the service.
The provider organised a range of social and leisure activities designed to reflect people’s interests. People were supported to remain independent when they wanted, and this was safe for them. People had information about the service and were able to share their experiences and feedback.
There were systems to learn when things went wrong, including responding to accidents, incidents and complaints.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of the legal regulation in relation to safe care and treatment.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 31 August 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 31 August 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Contact and registration details
| Address | Mill Road, West Drayton, UB7 7EQ |
|---|---|
| Registered manager | Loreen Mcgeoghan |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | The Hillingdon Care Company Limited |
|---|---|
| Ownership type | Organisation |
| Companies House number | 16204132 (opens Companies House) |
Nearest alternatives
- G Franklin House Care home with nursing, 0.1 miles awayGood
- RI Hatton Grove Care home, 0.5 miles awayRequires improvement
- G Drayton Village Care Centre Care home with nursing, 0.8 miles awayGood
- G Aram House Care home, 1.6 miles awayGood
- G Merrimans Respite Care Unit Care home, 1.9 miles awayGood
Getting help from London Borough of Hillingdon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Hillingdon
- Ask for a care needs assessment
- Phone: 01895 556633, Monday to Friday, 9am to 5pm. Out-of-hours emergencies: 01895 250111
- Contact adult social care online
- Support for carers
- Paying for care: London Borough of Hillingdon
Checked on the council's website, November 2026.
Common questions
- Does The Burroughs provide nursing care?
- Yes. The Care Quality Commission lists The Burroughs as a care home with nursing.
- How many beds does The Burroughs have?
- The Care Quality Commission's register lists 71 beds at The Burroughs.
- When was The Burroughs last inspected?
- The Care Quality Commission's latest rating for The Burroughs was published on 31 August 2026.
- Who runs The Burroughs?
- The Burroughs is run by The Hillingdon Care Company Limited.
- What is The Burroughs's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 31 August 2026.