Bethany House

We found the following examples of good practice.

The registered manager had established effective infection prevention and control procedures which were understood and followed by the staff. The registered manager had introduced a screening process for visitors when entering the building, which included health and temperature checks as well as the provision of personal protective equipment (PPE) and lateral flow device testing for COVID-19.

Admission to the home was completed in line with COVID-19 guidance. People were only admitted following a negative COVID-19 test result and supported to self-isolate for up to 14 days following admission to reduce the risk of introducing infection. People's health and well-being was carefully monitored during this time.

There were plentiful supplies of PPE and stocks were carefully monitored. Staff had been trained in infection control practices and posters were displayed throughout the home to reinforce procedures. We observed staff were using PPE appropriately. There were sufficient staff to provide continuity of support should there be a staff shortage.

The layout of the service and the communal areas were suitable to support social distancing. The premises had a high level of cleanliness and was hygienic throughout. One person told us, "It is always kept absolutely spotless." Housekeeping and care staff were following an enhanced cleaning schedule and there was good ventilation. The atmosphere of the home was friendly, calm and peaceful. We observed staff were attending promptly to people's needs. The registered manager explained staff had increased the choice of daily activities to support people who had their usual daily activities restricted due to the COVID-19 lockdown.

The provider's infection prevention and control policies and procedures were up to date and audits had been carried out on a regular basis. The registered manager had maintained contact with the local authority and kept abreast of any changes in policy provided by Public Health England, the Care Quality Commission and the Department of Health and Social Care.

The five questions we ask about services and what we found