Lindum

We found the following examples of good practice.

Staff had supported people to maintain relationships with those that were important to them and to regularly access the community in line with Government guidance. The relatives we spoke with confirmed this and spoke positively about how staff had supported their family members to lead quality lives. One relative said of their family member, "They are settled, happy and have a lovely, good quality life."

The risks in relation to COVID-19, both for staff and those that used the service, had been identified, assessed and mitigated. Staff were able to tell us what these mitigating measures were in relation to the people they supported.

Staff told us they had felt well supported throughout the pandemic by both the management team and the provider. They told us managers were always available and one staff member explained what adjustments the provider had made to ensure their wellbeing.

The home had taken appropriate action and mitigating measures when a person had tested positive for COVID-19. This included isolation as per Government guidance in place at the time and the cohorting of staff to ensure the affected person received care from the same group of staff.

The home was visibly clean throughout and people were independently supported by staff to maintain this level of cleanliness. Whilst the home was personalised, it was observed as being tidy and uncluttered to help prevent infection.

The five questions we ask about services and what we found