Gardenia Court Nursing Home

We assessed all quality statements within the key question of Safe. Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. The service had a balanced and proportionate approach to risk, the service encouraged people to maintain their independence where possible. The service promoted an open culture amongst staff. Medicines were managed safely. The environment was maintained to ensure safety for people living at the service and for staff and others entering the building. The registered manager was a visible presence around the home. The service followed appropriate procedures and had suitable systems to recruit staff safely. There were some gaps in mental capacity assessments which required specific decisions for people. However, people had the appropriate Deprivation of Liberty Safeguards (DoLS) in place. Risk assessments were being completed however some lacked detail. Mandatory training was being completed however the service had not provided training specific to some of the people's needs who lived there. People told us they felt safe at the home.

At the last inspection we found people could be at risk of harm because hot water temperatures exceeded recommended temperature guidelines. The service had made improvements and was no longer in breach of the regulation.

We assessed all quality statements within Well led. Quality assurance systems were in place; however, we found some shortfalls in some of the risk assessments in place for people and in some mental capacity assessments and best interest decisions for people. This was promptly addressed by the registered manager during the assessment. People told us the home was well run. Staff said they felt supported and enjoyed their work. The service worked in partnership with a range of health and social care professionals. The service had been commended by professionals for their work with supporting people with their nutritional needs and who were at the end of their lives. At the last Inspection we found the provider had not identified shortfalls relating to environmental risk, records needed improving. The service had made improvements and was no longer in breach of the regulation.