The Lawns Care Home

The provider's oversight of the service had improved. More robust systems and processes had been implemented. However, systems and processes needed to become further embedded and maintained. We have made a recommendation about this.

Risks to people were assessed, monitored and managed. Some care plans provided staff with good information and guidance to keep people safe. Some care plans contained inconsistent information and lacked clarity, but staff confirmed they received all relevant up to date information in daily handovers and meetings.

People's nutrition and hydration needs were appropriately assessed and people who required modified diets received these. Some staff did not have a clear understanding around high calorie drinks, and this was addressed by the manager immediately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to provide safe care to people. Safe recruitment procedures were in place. The service was clean, tidy and well maintained. Lessons were learnt when things went wrong, and good improvements had been made since our previous inspection. People told us they felt safe and were well supported.

The culture and atmosphere in the service was much more positive than our previous inspection and staff told us they were happy. Staff, relatives, professionals and people spoke extremely positively about the manager and the improvements made.

The manager had built good relationships with professionals and made timely and appropriate referrals.

People were involved in the service and relatives were kept up to date. The provider and the manager were welcoming, open and honest throughout the inspection process.