Oxton Grange Care Home

People's experience of the service and what we found: The service was nearly at completion of an extensive refurbishment programme. The building for use by people living there, was over four floors, the ground, first, second, and third. The first floor was designated for people with general care needs, the second floor was devoted to people who lived with dementia and the third floor was a mixture of people who needed general care or who were living with dementia. The ground floor was mainly devoted to the communal areas such as the dining room and the lounge, administrative offices and had some bedrooms for people with general care needs. There was also a basement to the home, which accommodated the training room, domestic storage, laundry, kitchen and the staff room, lift access, equipment and had other storage for items such as cleaning materials.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people's health, safety and well-being were effectively managed. Medicines were administered safely. The provider had effective infection prevention and control systems in place.

People told us they felt safe when receiving support from staff. Staff were well trained in safeguarding and understood how to protect people from poor care and abuse. The provider had recruitment processes in place to ensure suitable staff were employed.

Care plans had been reviewed regularly to ensure they were accurate. People and staff spoke positively about the management of the service who they felt were approachable, and always listened to their views. Systems to monitor the quality and safety of the service were in place and were well managed. The provider was open to improvement and listened and acted on feedback.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk