Beechcroft

We assessed 4 quality statements in the safe key question and found areas of good practice. The scores for these areas have been combined with scores based on the last rating which was requires improvement.

The assessment of these areas indicated areas of good practice since the last inspection, our rating for the key question has improved to good. There was a culture of safety and learning. Risks were not overlooked or ignored and were treated as an opportunity to put things right, learn and improve. People and staff were supported to raise concerns. Incidents and complaints were appropriately investigated and reported.

Risks were assessed, and people and staff understood them.

Recruitment practices were safe to ensure staff were competent to carry out their role. There were appropriate staffing levels and skill mix to make sure people received safe, good quality care that met their needs.

People’s medicines were appropriately administered. There were appropriate arrangements for the safe management, use and oversight of controlled drugs.

We assessed 1 quality statement in the effective key question and found areas requiring improvement. The scores for these areas have been combined with scores based on the last rating, which was requires improvement.

The assessment of these areas indicated areas requiring improvement, our rating for the key question has remained the same. People’s care records did not always evidence they had been consulted in care plan reviews.

People were empowered to manage their own care needs, in line with their preferences, to help them lead healthier lives.

We assessed 2 quality statements in the well-led key question and found areas requiring improvement. The scores for these areas have been combined with scores based on the last rating, which was requires improvement.

The assessment of these areas indicated areas requiring improvement, our rating for the key question has remained the same.

Although we were assured information was used effectively to monitor and improve the quality of care, people’s care records did not always best evidence that care had been delivered as prescribed. However, the provider was actively addressing identified shortfalls at the time of our assessment.

There were clear and effective governance, management and accountability arrangements. Staff understood their role and responsibilities. Systems were effective at managing risks to the quality of the service. Processes were in place to help ensure learning happened when things went wrong. People and staff told us they felt comfortable to speak up with ideas for improvement.