Swansea Terrace
- Care home
- 44 beds
- Nursing care
- Dementia care
- Registered since 2012
- Higher Penwortham, Lancashire, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published.
61 of 381
rated care homes in Lancashire are rated Requires improvement, like this one.
Swansea Terrace: inspection record
Rated Requires improvement in March 2024, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Florida House (Good, 0.3 miles away) and Laurel Villas Limited (Good, 0.3 miles away).
Nearest care homes:
- RI The Knowle Care Home Requires improvement, 0.2 miles away
- – Wellington Road Not yet rated, 0.2 miles away
- G Florida House Good, 0.3 miles away
- G Laurel Villas Limited Good, 0.3 miles away
- G Ashleigh Rest Home Good, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 6 March 2024. Quoted under the Open Government Licence.
Swansea Terrace provides accommodation and personal care, including nursing care for up to 44 people in single bedrooms with partial ensuite facilities. Rooms are on the ground and first floor. There are two lifts and stairs for access. Communal areas are on the ground floor. There was a paved area at the rear with some seating for people to access. At the time of inspection there were 36 people in the home,
What inspectors found
People had not always received safe care because assessed risks had not been consistently managed. Alerts on the care records system which indicated people had missed support with repositioning or had not had enough to drink, had not been responded to in all of the cases we reviewed.
Read the rest of CQC's summary
People had not received their medicines safely. Diabetes care was inconsistent and not enough information was available to guide staff to recognise increased risks related to blood sugar levels. Medicine stocks were not properly monitored which meant some people did not always have enough. Oversight of medicine records had not been safely maintained by managers.
People had not been supported to drink enough. Everyone assessed as needing support to drink had missed their fluid targets. Some people felt they did not get enough of the right foods in relation to their dietary wishes. We observed people enjoyed the food they were served at lunch times.
People were supported by staff who had been safely recruited. The provider followed a system to assess how many staff were needed to maintain people's care safely, however, we found staff were not able to meet all of people's needs.
People's needs had been assessed using an electronic system. Staff accessed care records on handsets. Some assessments and care plans did not contain enough information to guide staff.
People's health needs had been assessed, however we found some records had not always been updated. People had access to health screening, including a visiting optician.
People did not receive consistent high-quality person-centred care because managers had not ensured there was enough oversight of the quality of care and care records. Recent changes to the management structure in the home had impacted on this. The provider and interim manager were committed to working with partners and following their own action plan to achieve the necessary improvements.
People and their relatives had mixed views about how well the home was managed. The home's regular staff were praised as being knowledgeable and caring. People's relatives did not feel they had been asked for their feedback recently however, this was an area the provider had already identified as needing to be addressed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask when you visit
- Safe was rated Requires improvement on 6 March 2024. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 6 March 2024. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 6 March 2024. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Rachael Harrison
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 6 March 2024. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Flightcare LimitedBrand: We Care Group
- Ownership type
- Organisation
- Companies House number
- 02610358 (opens Companies House)
Flightcare Limited runs 5 services, all in the North West. 3 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Flightcare Limited
- G Broadway Nursing Good. Care home with nursing, Liverpool
- G Courtfield Lodge Good. Care home, Lancashire
- G Orchard Nursing Good. Care home with nursing, Knowsley
- RI Beechcroft Requires improvement. Care home with nursing, Wirral
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Swansea Terrace provide nursing care?
- Yes. The Care Quality Commission lists Swansea Terrace as a care home with nursing.
- How many beds does Swansea Terrace have?
- The Care Quality Commission's register lists 44 beds at Swansea Terrace.
- When was Swansea Terrace last inspected?
- The Care Quality Commission's latest rating for Swansea Terrace was published on 6 March 2024.
- Who runs Swansea Terrace?
- Swansea Terrace is run by Flightcare Limited. It runs 5 services, all in the North West.
- What is Swansea Terrace's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 March 2024.
Contact
- Phone
- 01772 736689
- Address
- 108-114 Watery Lane, Ashton On Ribble, Preston, PR2 1AT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Florida House (Good, 0.3 miles away) and Laurel Villas Limited (Good, 0.3 miles away).
Nearest care homes:
- RI The Knowle Care Home Requires improvement, 0.2 miles away
- – Wellington Road Not yet rated, 0.2 miles away
- G Florida House Good, 0.3 miles away
- G Laurel Villas Limited Good, 0.3 miles away
- G Ashleigh Rest Home Good, 0.4 miles away