Bury Lodge Care Home

People commented they were safe living at Bury Lodge. "Oh yes, absolutely, and It's the best thing" (living here)."

Staff we spoke with confirmed they had received training in safeguarding and knew what to do if they felt people had been abused. Recruitment files confirmed staff had been safely recruited. However, training was not always updated, and several members of staff required further updates in their training. The registered manager had put an action plan in place to rectify this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives were positive about the caring nature of staff. They commented, it's been the best move for [name]", "The care is amazing" and "You don't have to wait long" (before they answer the bell).

We observed kind caring interactions between staff and people living at the service. There was no standard formality to addressing people. Most were referred to by their first name. There was a friendly and approachable atmosphere and staff interacted with people and constantly reassured where required. There were lots of platitudes and compliments 'your hair looks nice', 'are you comfortable' and staff were often smiling.

Care plans were not always individualised and did not always reflect people's current healthcare needs. There was lack of detailed guidance within people's risk assessments for staff to follow.

The service did not always make referrals to healthcare professionals at the right time to make sure people's health improved.

We have made a recommendation in relation to seeking support from other healthcare professionals.

People were able to take part in activities. We saw people attending activities during our inspection. One member of staff we spoke with told us they had started making memory boxes with people and started a 'wish' tree. They were looking at ways to engage staff more with the people as they had identified this was an area to improve. People had mixed views about the activities. Someone who had recently moved into the home said they liked the home more than the others that they had been to and was happy and entertained.

The governance framework did not always ensure that responsibilities were clear. Quality checks had not prevented shortfalls in the quality of service provision.