Capel Grange Residential Home

We found the following examples of good practice.

People were well supported by staff to have telephone and internet contact with their family and friends. The manager had purchased speaker equipment to improve the sound of video calls. The staff facilitated in person visits in a manner which minimised the risk of infection spread, including garden visits, and visits using a specially adapted screened room through an external door on the ground floor of the home.

The registered manager had plans in place to isolate people with COVID-19 to minimise transmission. The service had good supplies of personal protective equipment that were readily available at stations throughout the service.

Visitors were asked health screening questions regarding COVID-19, received COVID-19 lateral flow tests and were expected to sanitise their hands when they arrived. Staff recorded visits on a visitor board to facilitate these in a timely and fair way.

Staff had received training on how to keep people safe during the COVID-19 pandemic and staff and residents were regularly tested for COVID-19. The building was clean and free from clutter.

Staff ensured people's welfare had been maintained and they had sufficient stimulation, with activities facilitated by staff. Staff were seen to support people to participate in activities and people seemed comfortable, relaxed and happy when interacting with staff.

The five questions we ask about services and what we found