Fairmount

Medicines were safely managed and infection prevention and control measures were effective. Staff received a range of training to help them support people effectively. Staff received equalities and human rights training and people's diverse needs were assessed and supported.

People were supported to maintain a healthy balanced diet and they had access to health care professionals when they needed them.

Staff asked people for their consent before they provided care or support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a warm and friendly atmosphere at the home. People were positive about the care they received and told us the way staff supported them was respectful and encouraged their independence.

People had a personalised plan for their care and were supported to enjoy a range of activities to engage them and reduce isolation. The staff worked with health professionals to ensure people's end of life care needs were considered and met

People and their relatives told us the home was well managed and that the culture of the service was person centred. The provider had an effective system of oversight to ensure the quality and safety of the service was maintained. Staff told us they enjoyed working at the home and felt well supported.