Watford House Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2026
- Derbyshire, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Requires improvement in October 2026.
This month
The latest rating was published.
41 of 219
rated care homes in Derbyshire are rated Requires improvement, like this one.
Watford House Care Home: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Tarry Hill (Good, 0.6 miles away) and Mellor Nook Residential Care Home (Good, 1.2 miles away).
Nearest care homes:
- G Tarry Hill Good, 0.6 miles away
- RI Phoenix Lodge Requires improvement, 0.7 miles away
- G Mellor Nook Residential Care Home Good, 1.2 miles away
- G Orcadia Good, 1.8 miles away
- O Dystlegh Grange Outstanding, 2.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 October 2026 (assessment visit 18 August 2026). Quoted under the Open Government Licence.
Date of assessment: 25 August to 8 September 2026.
Watford House Care Home is a residential care home providing support to older adults, some of whom live with dementia. The service is registered to support up to 40 people. At the time of our inspection, 30 people were living at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We carried out this assessment in response to information of concern we received about risks to people using the service. The assessment was carried out with one site visit and a review of evidence off site. We identified breaches in regulation in relation to safe care and treatment and good governance.
The provider failed to ensure the environment, equipment and facilities were adequately maintained and kept clean. There were significant shortfalls identified in relation to the overall repair of the home, furniture and fittings, decoration, cleanliness and food hygiene. The provider did not act in a timely manner to resolve issues prior to this assessment.
Medicines were not always managed effectively and concerns were identified in relation to medicine management. Issues related to stock control, missed signatures on medicine administration records, and medicine storage arrangements. Staff were not always working in line with the providers medicine policies. Whilst the providers systems showed staffing levels were adequate to meet peoples needs, during the assessment we observed people having to wait for pro-longed periods to have their needs met.
However, the registered manager and senior leaders were keen about driving improvement at the service. Issues which were identified during this assessment were prioritised with actions commencing almost immediately. The provider was working towards action plans set by external stakeholders with learning being taken to improve care delivery to achieve better outcomes for people. Care plans contained individualised information and risks were mitigated.
People were treated with kindness and compassion. Staff protected their privacy. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider supported staff wellbeing. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to premises and equipment and the ways people’s medicines were managed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 6 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Joyce Strachan
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Priory CC147 Limited
- Ownership type
- Organisation
- Companies House number
- 16080373 (opens Companies House)
Getting help from Derbyshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Derbyshire County Council
- Ask for a care needs assessment
- Phone: 01629 533190, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Derbyshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Watford House Care Home provide nursing care?
- No. The Care Quality Commission lists Watford House Care Home as a care home without nursing.
- How many beds does Watford House Care Home have?
- The Care Quality Commission's register lists 40 beds at Watford House Care Home.
- When was Watford House Care Home last inspected?
- The Care Quality Commission's latest rating for Watford House Care Home was published on 6 October 2026.
- Who runs Watford House Care Home?
- Watford House Care Home is run by Priory CC147 Limited.
- What is Watford House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 October 2026.
Contact
- Phone
- 01628 662888
- Address
- Watford Road, New Mills, High Peak, SK22 4EJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Tarry Hill (Good, 0.6 miles away) and Mellor Nook Residential Care Home (Good, 1.2 miles away).
Nearest care homes:
- G Tarry Hill Good, 0.6 miles away
- RI Phoenix Lodge Requires improvement, 0.7 miles away
- G Mellor Nook Residential Care Home Good, 1.2 miles away
- G Orcadia Good, 1.8 miles away
- O Dystlegh Grange Outstanding, 2.3 miles away