Mellor Nook Residential Care Home

The home is located in the small town of Mellor in Stockport and provides care and accommodation for people. There are a variety of communal areas including lounge and dining areas, garden and shared bathrooms. Bedrooms are situated on the ground floor and first floor of the home with access between floors via a stair lift and staircase. Most bedrooms are single occupancy and some have an en-suite toilet.

People's needs and risks were assessed and staff knew people well. Staff would seek health care input for people as needed. People were supported to have a healthy diet and staff knew what people liked to eat and drink. Staff had the training and support they needed to care for people living at the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind and caring staff who knew them well. People's privacy and dignity was respected and staff supported people to be involved and make decisions about their daily lives. People were encouraged and supported to be as independent as possible.

People's care was person-centred and staff had a very good understanding of people's needs, likes and dislikes. People were encouraged to stay involved with things that were important to them, contact with families was actively encouraged and a range of activities available to promote people's wellbeing. The home had completed an accredited training programme regarding the end of life and staff had a good understanding of how to support people and their families in this area.

The registered managers were responsive to feedback and actively sought the views of people, families and visiting professionals to help drive improvement in the home. Staff felt well supported and encouraged to

develop in their roles and there were good community links and relationships. The two registered managers' skill and knowledge worked to complement each other and drive good quality care for people.