James Hirons Care Home

The provider had made checks on new staff to ensure they were suitable to work in an adult social care setting. Staff had training and support they needed to deliver effective care and support to people living at the care home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The home was suitably adapted and maintained. People accessed food and drink to meet their nutritional needs. People had access to health and social care professionals when required.

People were treated equally and had their human rights and diversity respected. People enjoyed the company of staff and spent time getting to know them. Staff treated people kindly and promoted independence while respecting their right to privacy.

Person centred care plans were in place for and staff used these to meet the personal, social and health care needs. Staff used a variety of ways to assist people to understand information given to them. People participated activities and maintain relationships with family and friends. People's concerns and complaints were listened to. End of life care wishes and been sought and recorded in accordance with their needs and wishes.

The provider and registered manager were known to people and regular checks were made to make sure people were happy with their care.