Eden Place Mental Health Nursing Home

Staff received safeguarding training and risks to people's health, safety and wellbeing were assessed and used to develop holistic assessments of need and care management plans. There were enough staff to support people safely and respond to people's needs in a timely way. Medicines were ordered, stored and administered safely. Overall, we were assured by the service's infection control practices and policies but found some shared bathrooms needed cleaning. The registered managers worked with domestic staff to ensure expectations around cleanliness and hygiene were maintained. Only staff trained to administer medicines could do so. Accidents and incidents were reported and recorded by staff and monitored by the registered manager.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had person centred care plans which provided staff with information on how people wanted to be cared for, their likes and preferences. Individual and group activities took place and people were encouraged to contribute their ideas and suggestions for day trips and outings. There was some signage around the home, for example to tell people where toilets and bedrooms were located. Planned activities were displayed on a community board, which were confirmed on a daily basis by staff checking which activities people would enjoy. People and their relatives told us they had no complaints and felt if they needed to discuss a concern, staff would be approachable.

We received positive feedback from staff at Eden Place and they were keen to share their experiences during the inspection. Improvements had been made to systems which monitored the quality and safety of care. Residents meetings and key worker progress reports were used to engage people who lived at Eden Place and give them an opportunity to contribute to care planning. Networks such as Skills for Care and nurses support groups were used by the registered managers to share knowledge, keep up to date with good practice and aid continuous professional development.