Homewood

There were enough suitably skilled staff to provide safe and effective care. Staff responded to people's needs in a timely way.

Risks to people's health and wellbeing had been identified and assessed. Risk management plans informed staff how to support people safely and mitigate those identified risks. People's medicines were ordered, received, securely stored, managed and disposed of safely. People were supported to have their medicines as prescribed. The home was clean, tidy and staff followed good infection prevention and control processes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Since our last inspection, systems and processes had been improved to ensure the quality of service was continuously monitored. A range of audits were in place which were effective in identifying where improvements were needed. Where any issues had been identified, these were added to a continuous improvement service plan to enable the registered manager to monitor the progress of actions and when these actions had been completed.

People and relatives told us the home was well-led. There was a relaxed atmosphere within the home where people were seen to be laughing and smiling. Staff were present, and supported people in a positive and friendly manner in line with the providers values.

People and relatives told us they had opportunities to provide feedback about the service. The registered manager was visible and people had daily opportunities to speak to them and raise concerns or suggestions