Four Ways

Environmental risk management was improved since our last inspection. Fire checks were completed, but we found some outstanding actions needed to be completed. Following the inspection, the provider confirmed this work would be completed by 30 June 2021.

Medicines management had improved following our last visit. Medicines were managed safely by trained and competent staff.

People's individual risks related to their health and wellbeing had improved and plans were in place to manage those identified risks. People's changing needs were responded to promptly by staff and other healthcare professionals were contacted when needed. People were treated with respect by staff. Where complaints had been made the provider had investigated and responded.

There were enough staff on duty to meet people's needs and to respond to people's requests for assistance.

Staff understood their responsibility to safeguard people from harm and report any concerns they had to the management team.

People were involved in pursuing their own interests and hobbies. Staff helped encourage people to share some of their interests with other people in the home. The pandemic and government restrictions had limited external and internal visits over the last 12 months, however staff continued to keep people occupied and stimulated.

Audits and checks were completed. People and staff provided their feedback which helped ensure the quality of service continued to improve. People and staff were complimentary of the management and staff felt the care provided at the home had improved since our last inspection. Relatives we spoke with confirmed the quality of care was much better and communication had also improved. Relatives we spoke with felt well informed and engaged in how their family members were supported. The provider's care record system had a facility for family members to review what care had been provided each day which helped them to keep in touch.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk