Abacus Quality Care Ltd T/A Abacus Care Home

Whilst people were supported to have maximum choice and control of their lives, staff did not always support them in the least restrictive way and in their best interests, as the policies and systems in place did not support them to ensure this. People's care plans were not always up to date, and some required further information.

The systems in place were not always effectively completed to identify areas for improvement.

People's medicines were administered safely. People were supported by enough staff who were safely recruited to work at the home. People were supported by staff who were trained to recognised and report on the risk of abuse.

People were supported to eat and drink and maintain a healthy diet and they were supported by staff who were trained to meet their needs. Staff worked with other health and social care organisations to provide consistent and timely care to people. People received care in a clean and well-maintained environment adapted and decorated to meet their needs.

People and staff were involved in the running of the service. Staff shared a positive culture which was person-centred and met people's individual needs. The registered manager was aware of their responsibility under the duty of candour and encouraged staff to be open and share information as required.