The Lodge

Risks were not always monitored accurately, and some risks assessments were out of date or missing. These concerns were not systemic across the service, but this placed people at risk of receiving inappropriate care that didn't meet their needs safely. We have made a recommendation about this.

We identified issues of concern with infection prevention and control practices being followed within the kitchen area and the use of PPE. We have made a recommendation about this.

Medicines management had improved, and people had their medicines as prescribed. Staff had received training on administering medicines and their competence was regularly checked.

People and their relatives told us staff were kind and caring towards them and they felt safe living at the service. Staffing levels were good and appropriate to ensure people's needs were met in a safe, timely and consistent way.

Safety checks of the premises and fire safety checks were undertaken and there were plans in place in the event of an emergency evacuation. Staff had completed individual personal emergency evacuation plans for people to support with safe evacuation.

Staff were knowledgeable about people's health needs and the provider worked in partnership with other health professionals as a measure of providing the appropriate level of support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.